BeyondTrust·Remote United Kingdom·5 дн назад
Technical Support Engineer
Ориентир по рынку≈ 655 000 – 1 549 000 ₽наш грубый ориентир по 199 вакансиям этого грейда на рынке, без учёта специальности: у работодателя вилка не указана
🌍 УдалённоMiddleПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Вакансия на английскомПереведёт заголовок и описание вакансии на русский
Наша компания
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. #LI-KP1 Remote
О роли
Technical Support Engineer: Responsible for supporting customers as they deploy, configure, and report incidents with their BeyondTrust products. This responsibility includes responding to, troubleshooting, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgment in communication with customers during configuration and troubleshooting processes
Чем предстоит заниматься
Manage customer communication and expectations
Provide phone, email and chat Support to assigned accounts
Provide troubleshooting and debugging of customer problems
Act as the customer liaison to Engineering, Sales, and Field Engineer teams
Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly
Escalate critical issues and roadblocks to the Technical Support Manager
Be a part of the on-call rotation for the assigned product team
Наши требования
Bachelor’s degree preferred in a related technical field
5 years in enterprise software customer support and/or IT related support
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Strong dedication to customer care
Strong team interaction skills
Excellent verbal and written communication skills, in person, by telephone, and with large teams
Ability to understand and analyse customer technical needs
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Дополнительно
Active Directory and GPO
Network Topology/Layers
Networking Tools and Utilities
AV/Firewall Rules and Policies
Secure “machine to machine” communications
Virtualization
Windows Account Administration
Security software
DNS
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together