Merge·Berlin, DE·3 дн назад
Technical Support Engineer
Ориентир по рынку≈ 768 000 – 1 576 000 ₽наш грубый ориентир по 199 вакансиям этого грейда на рынке, без учёта специальности: у работодателя вилка не указана
🏢 ОфисMiddleПолная занятость
Вилки нет, про деньги придётся договариваться с нуля.
Вакансия на английскомПереведёт заголовок и описание вакансии на русский
Наша компания
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and mainte
О роли
As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technic
Чем предстоит заниматься
Provide technical support to customers via online chat, email and Slack
Troubleshoot technical issues and provide solutions to customers in a timely manner
Assist with the integration of Merge into our customers' product
Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
Create and maintain help center guides and documentation
Create the foundation for a successful and rapidly growing support engineering team!
Наши требования
2+ years in support engineering, solutions engineering, sales engineering, or software engineering
Strong verbal and written communication skills
Strong problem-solving skills
Strong work ethic, goal-oriented, and great attention to detail
Prior startup experience is a plus
Мы предлагаем
25 days PTO + 10 public holidays
100% covered health, vision, and dental insurance
$200 one-time home office stipend
Free dinner when working past 7p
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package
Дополнительно
The cash compensation range for this role is 51,610 euro - 72,402 euro