Alps2Alps·11 сент.
Dispatcher
Ориентир по рынку≈ 140 000 – 300 000 ₽наш грубый ориентир по 200 вакансиям этого грейда на рынке, без учёта специальности: у работодателя вилка не указана
🌍 УдалённоMiddleПолная занятость
51
Есть о чём спросить
Работа расписана подробно. Но вилки нет, про деньги придётся договариваться с нуля.
Вакансия на английскомПереведёт заголовок и описание вакансии на русский
Наша компания
Alps2Alps is an innovation-driven travel tech company dedicated to Travel tailored with love, powered by innovation and a commitment to the Earth. We are passionate about developing innovative solutions that drive customer satisfaction and business growth. We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals. Our website: We are looking for motivated and ambitious candidates who are ready to join a team of “A-players” and advance their careers in the global market. We look forward to meeting you!
Чем предстоит заниматься
We are looking for an organized and efficient Dispatchers to coordinate transfer services in real time. As a key point of contact between clients, drivers, Customer Service, and the Planning team, you will be responsible for ensuring smooth communication and handling day-of-service tasks
If you thrive in a fast-paced environment and enjoy problem-solving, we would love to meet you!
Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team
Monitor real-time transportation operations, ensuring efficiency and timely service
Support the customer on the day of service, resolving any issues or delays
Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations
Handle unexpected situations effectively and ensure minimal disruption to service
Maintain accurate and up-to-date records in the dispatch system
Collaborate with other departments to ensure customer satisfaction and operational success
Наши требования
Proficiency in using communication platforms such as IP phones, Slack, and messaging apps
Experience with dispatch management systems
Background in logistics, tourism, taxi services, or goods delivery coordination
A reliable PC, along with headphones and a microphone for communication
Stable internet connection for remote work
Proficiency in English (C1), and knowledge of Russian or French will be an asset
Strong understanding of geographic locations within the service areas (Alps)
Ability to collaborate effectively within a team environment
Excellent verbal communication and problem-solving abilities
Willingness to work in different shifts (daily/night shifts)
Highly adaptable, and able to manage unexpected and challenging situations
Дополнительно
5 days a week, 12-hour shifts with a predetermined schedule; may be night/day shifts
Fully remote work (excluding the sanctioned countries)
A temporary contract until April 20, 2027. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2027
The first month focused on training and learning
From the second month onward, performance will be evaluated based on KPI metrics
1 month of paid training that will help you to know everything about the company
700 EUR/monthly during the training and probationary period (1st month)
Starting from the 2nd month, you will have individual KPIs based on the speed of response, ticket resolution, etc., which will allow you to earn salary ranging from €1,500 to €2,000 (based on performance and KPIs)
Group interview
Competency-based Interview
Reference check
Offer