Itransition Software Georgia LLC·Тбилиси·3 ч назад
Middle Technical Writer
🏢 ОфисMiddleПолная занятость
Вакансия на английскомПереведёт заголовок и описание вакансии на русский
Описание вакансии
About the role
We're looking for a Technical Writer to own the documentation experience for our developer-facing platform. You'll build and maintain the knowledge base end to end — from information architecture and style standards to the guides, API references, and video scripts that developers actually use. This is a role for someone who enjoys turning complex cloud and API concepts into clear, well-structured content, and who treats documentation as a product with users, metrics, and a roadmap.
What you'll do
Content
Write and edit developer guides, API documentation, release notes, and tutorials for both technical and non-technical audiences
Break down cloud architectures, microservices, and REST APIs into clear, digestible explanations
Write scripts for how-to videos and partner with the marketing team to produce video tutorials
Structure & standards
Create, organize, and maintain a comprehensive knowledge base, keeping all documentation current and accurate
Establish and maintain style guides, templates, and documentation best practices for consistency across all content
Design and optimize site structure and navigation to improve findability and user experience
Evaluate, implement, and maintain the documentation toolchain (static site generators, version control, CI/CD)
Collaboration & impact
Work with software engineers and product managers to elicit technical detail and validate accuracy
Plan, track, and deliver content milestones using Agile workflows and ticketing systems
Use analytics and user feedback to measure documentation impact, identify gaps, and continuously improve quality
Monitor forums, support tickets, and community channels to spot recurring pain points and missing content
What we're looking for
Experience
3+ years designing, writing, and producing technical content for developers or IT professionals
Documenting cloud platforms, APIs, developer tools, infrastructure services, or enterprise software
Working closely with engineers, product managers, and technical stakeholders in fast-paced development environments
Managing documentation projects across the full content lifecycle — planning, creation, publishing, and iteration
Using documentation metrics, customer feedback, and support insights to drive content improvements
Supporting developer communities through documentation, knowledge bases, forums, or self-service content
Skills
Technical literacy: ability to read and understand basic code (Python, Java, JavaScript) and work directly with APIs and developer tools
Version control: Git/GitHub for docs-as-code and collaborative workflows
Markup: Markdown, reStructuredText, or similar lightweight markup languages
API documentation: OpenAPI/Swagger, Postman, or equivalent tools
Documentation platforms: Document360, Confluence, ReadTheDocs, GitBook, or custom documentation sites
SEO & analytics: solid grasp of SEO principles and hands-on experience with Google Analytics, Mixpanel, or similar
Qualifications
Bachelor's degree in Computer Science, English, Technical Communication, or a related field
Exceptional written and verbal communication skills in English, with a portfolio of published technical documentation
About us
Leading QA Provider: a1qa boasts a team of over 1000 specialists, offering end-to-end QA solutions.
Comprehensive QA Expertise: Our services include automated testing, QA management, and coordination of distributed teams for integrative projects.
Client-Centric Approach: Specializing in pre-project services, acceptance testing, and IT security auditing, we prioritize customer satisfaction and risk mitigation.