L2 Technical Support Engineer

Andersen·Беларусь·3 дн назад

L2 Technical Support Engineer

2 000 – 3 500 €

на 82% выше медианы рынка

≈ 2,2 тыс.–3,9 тыс. $

🌍 УдалённоMiddleПолная занятостьАутсорс

2 000 – 3 500 €≈ 2,2 тыс.–3,9 тыс. $

Стоит ли откликаться

Стоит откликнуться

Вилка обгоняет рынок на 82%. Но в тексте есть формулировки, на которые стоит обратить внимание.

Всё в норме

Верх вилки на 75% выше низа: где в ней окажетесь вы

Деньги

Платят больше рынка: середина вилки 3 100 $, медиана похожих вакансий 1 700 $, разница 82%.

Кроме оклада: премия. Размер не назван, а от него зависит доход за год.
Вилка в евро: курс и способ выплаты повлияют на сумму не меньше самой вилки.
Вилка широкая: верх на 75% выше низа. В какой её части окажется оффер, решит разговор о деньгах.

Выше рынка

Живость

Появилась 3 дня назад. По свежим вакансиям почти всегда действительно нанимают.

Свежая

Описание

Расписано подробно: обязанностей 10, требований 16. Картина ясна до первого созвона.

Обещают: ДМС
Известно: график 00:00-05:30
Не сказано: как оформят и из каких стран можно работать
Настораживает: «on-call»: работать придётся и вне обычного дня.

Подробно

Что требуют

ОбязательноRESTPostmanLinuxDockerKubernetesJavaScriptTypeScriptGCPNginxHAProxy

ПлюсомAWSAzureJavaSpringConfluence

Надбавка к зарплате на этом уровне: REST +20%, Docker +12%.

Ясно

Полный разбор в Pro

Это короткий разбор. В Pro полный: под эту вакансию и ваше резюме

Сколько просить

Не продешевите: сумма под ваше резюме, нижняя граница и готовые фразы для торга

Ваше резюме против требований

Пройдёт ли ваше резюме фильтр: что совпало с требованиями и что дописать до отклика

Спросить у работодателя

10 вопросов именно к этой вакансии: что спросить на первом созвоне

Когда откликаться

Стоит ли спешить: за сколько дней Andersen обычно закрывает вакансии

30 дней Pro: полный разбор каждой вакансииЧто ещё входит в Pro

Вакансия на английскомПереведёт заголовок и описание вакансии на русский

Чем предстоит заниматься

Providing L2 off-hours on-call technical support for enterprise video streaming and encoding workflows

Owning end-to-end incident lifecycle: triage, ticket logging, deep-dive root cause analysis (RCA), workaround implementation, and resolution within strict SLA targets

Troubleshooting REST API integrations: inspecting endpoints, authentication/tokens, headers, CORS preflights, and payload errors; reproducing reproducible calls via Postman/curl

Diagnosing web player issues (JS/TS) using Chrome DevTools: inspecting Console and Network tabs, analyzing buffering, verifying manifest and segment availability (HLS, DASH)

Validating live streaming and encoding pipelines: verifying RTMP ingest status, encoder health, transcoding pipelines, and adaptive bitrate delivery

Reading and analyzing container and service logs via Docker and Kubernetes (kubectl logs, pod/service statuses, events) across multi-cloud environments (mainly GCP)

Investigating basic network, proxy, and gateway issues (TLS certificates, HTTP/HTTPS, Nginx/HAProxy configurations)

Documenting incident progress and client communication in Zendesk/Jira, providing clear updates

Escalating complex issues to L3 engineering with well-structured context: logs, reproduction steps, working hypotheses, and collected artifacts in object storage (S3/GCS)

Maintaining ticket hygiene and following handover procedures between on-call shifts

Наши требования

Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years

Proven hands-on experience in the video streaming / OTT / media domain: troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows

Practical understanding of video streaming protocols (HLS, DASH), adaptive bitrate (ABR) streaming, codecs, containers, and common playback error patterns

Hands-on browser diagnostics using Chrome DevTools: inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments/manifests and buffering issues

Deep understanding of REST API concepts, HTTP methods/headers/status codes, and hands-on API debugging (Postman, curl)

Strong Linux command-line skills

Practical experience analyzing service logs and checking pod/service health in Docker and Kubernetes (kubectl)

Availability and readiness for off-hours on-call coverage (Mon–Fri 00:00–05:30 CET, Sat–Sun 24/7)

Level of English – from Upper-Intermediate and above

Hands-on exposure to live video streaming workflows, RTMP ingest, HLS/DASH delivery, and common player/streaming error patterns

Experience working with cloud platforms: GCP (primary platform), AWS, or Azure (reading instance logs, cloud metrics, and storage buckets)

Basic ability to read and interpret backend application logs written in Java / Spring Boot

Hands-on experience with ticketing and tracking ecosystems: Zendesk, Jira, Confluence, and SLA tracking tools

Understanding of web caching layers, CDNs (Akamai, Cloudflare, Fastly), and reverse proxies (Nginx, HAProxy)

Familiarity with security and code quality scanners (e.g., SonarQube, Snyk, Trivy)

Prior on-call / night-shift support experience and incident management discipline under strict SLAs

Мы предлагаем

Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc

Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee

The opportunity to earn up to an additional 1,000 EUR per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities

Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated

Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)

Certification compensation (AWS, PMP, etc)

Referral program

Private health insurance and sports compensation, depending on the type of employment

Дополнительно

Andersen is hiring an L2 Technical Support Engineer for a project supporting a video platform and ensuring reliable service, incident resolution, and system availability

Our customer is a technology provider developing software solutions for digital media and content-driven businesses. Its platform helps organizations manage complex digital workflows, improve service performance, and deliver reliable experiences across different environments and devices. By combining cloud technologies, data-driven capabilities, and automation, the company supports customers in improving scalability, operational efficiency, and overall service quality. It works with organizations across multiple markets, continuously evolving its technology to meet changing business and user needs

The project is focused on providing managed L2 technical support for a video technology platform, ensuring continuous availability and reliable service for enterprise customers. It covers production incident diagnosis and mitigation across video encoding workflows, web player integrations, and REST APIs while supporting effective escalation to engineering teams