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Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. Our Product team at UpGuard comprises our Product Management, Product Support, Engineering, Design, Data Leaks Detection, and Third Party Risk Management Services. Our Product team’s vision is to become the leader in the Cyber VRM category by providing a best-in-class SaaS platform for organisations to manage their third-party risk and external attack surface. Our purpose as a Product team is simply to build a product that enables this. We aim to build a product that users love and come to rely on, and one that regularly and consistently improves. About The RoleWe’re hiring engineers at multiple levels to join our Product Engineering team as we continue to scale rapidly and sustain strong growth. As Software Engineers at UpGuard, we immerse ourselves in the swiftly evolving and increasingly vital realm of cybersecurity. Our focus is on presenting data in intelligent and creative ways, crafting integrated solutions that directly influence the security posture of our global customers. With the majority of the internet scanned across multiple vectors daily, we confront challenges like high throughput, massive concurrency, and big data. The way we address these challenges reflects the essence of the engineers we welcome into our team. In this role, you’ll work within a cross-functional team that values iteration, collaboration, and speed. Together, we deliver customer value quickly while ensuring security and reliability at every step. We value clean code, thoughtful design, and engineers who care about the product as much as the technology it is built on. What you’ll do: • Collaborate with a cross-functional team of engineers, product managers, and designers to create world-class products. • Own and develop new customer-facing features end-to-end • Improve system reliability, scalability, and performance • Contribute to code reviews, technical discussions and architectural decisions. • Explore an interesting, challenging domain, mastering the fundamentals of cybersecurity and the internet. What you'll bring: • 4+ years of relevant engineering experience at tech-centric and product-driven companies • Curious about exploring new technologies, particularly AI and LLMs, to enhance both developer productivity and customer experience • Experience with JavaScript, React, and other web technologies • Proficiency with a backend language (we use Go) • Proficiency with relational databases (we use Postgres) • Excited to help shape product features that improve user experience and drive impact • Able to make pragmatic trade-offs in design and delivery, balancing technical quality with business needs What will give you an edge: • Experience in cybersecurity. If not, you’ll just need to be willing to learn • Comfortable building complex applications and systems from the ground up in collaboration with cross-functional teams • Care deeply about user experience and are motivated by building products that make a meaningful impact for customers • Have a humble attitude and a strong desire to contribute to the team’s success • We use a modern stack, including React, Go, and Kubernetes, on Google Cloud Platform, so experience with these technologies is a plus. Why you’ll love it here: • A strong engineering culture focused on learning, impact, and craftsmanship • Opportunities to work on cutting-edge problems in security, AI, and scale. • Regular team off-sites, collaborative professional development, and a no-ego culture. What's in it for you: • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. • 18 weeks paid Parental Leave: Irrespective of parenting role • Personal Leave Allowance: This includes sick & carer’s leave • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance • Top-spec hardware: All team members will be provided with top-spec laptops for their role • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work #LI-SR1 UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why! As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.2d:T176f,Fully remote position, open to candidates based anywhere outside of Russia. About us Constructor is the next-generation platform for search and discovery in e-commerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house, utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest e-commerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S.-based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick, who still lead the company today. About the Team The Experiments team at Constructor builds an experimentation platform: traffic allocation, exposure logging, metric computation, statistical analysis, and a UI for launching experiments and interpreting results. It’s used both internally and by customers running experiments on production traffic. We’re scaling customer experimentation usage and investing in making experiments faster, more reliable, and easier to interpret. Unlike boxed experimentation tools, our platform has to support a wide range of customer integrations, traffic patterns, and industry constraints — which makes the engineering problems unusually real-world and high-leverage. Team: 3 Software Engineers, 1 Data Analyst, an Engineering Manager, and a Product Manager. The Role This is primarily a backend role (Python services + data-heavy systems). You’ll occasionally work in the Dash UI and contribute to Spark jobs, but those are not the main focus. We care about correctness, observability, and product usability more than complex infrastructure. Tech: Python, FastAPI, PostgreSQL, Plotly Dash, PySpark/Databricks, AWS, CloudWatch, Sentry (Spark work is ~5–10% — we don’t expect you to be a data engineer or own the data platform.) What you’ll do • Build and maintain backend services for experiment assignment, logging, and report generation. • Improve scalability, performance, and reliability of experiment reporting pipelines. • Add product-facing features to the UI to help users launch experiments and interpret results. • Take technical ownership of projects: shape solutions, break down work, and drive execution with the team. • Participate in a weekly on-call rotation (investigating occasional issues and answering internal questions). You’ll collaborate closely with Search/Recommendations engineers, ML/DS partners, and customer-facing teams when needed. This role does not require frequent direct customer calls. Requirements Must-have • Strong experience building and owning production backend services in Python. • Experience with monitoring, alerting, and debugging user-facing systems. • Strong SQL skills and confidence working with data-heavy systems (metrics, logging, analytics). • Ability to ship maintainable software (tests, code review, incremental delivery). Mindset • You take ownership: you can turn ambiguous problems into an executable technical plan. • You care about building systems people trust and rely on. Nice-to-have • Experience with experimentation systems, metrics platforms, or A/B testing workflows. • Experience with PySpark and/or Databricks. • We don’t expect you to already be an expert in experimentation methodology — but we do expect strong backend fundamentals and the ability to ramp up effectively in a data-heavy domain. Location / Time Zones • We’re a distributed team. Preferred time zones are UTC+1 to UTC+7, but we’re flexible. Benefits • Unlimited vacation time - we strongly encourage all employees to take at least 3 weeks per year. • Fully remote team - choose where you live. • Work from home stipend - we want you to have the resources you need to set up your home office. • Apple laptops provided for new employees. • Training and development budget - refreshed each year for every employee. • Maternity & Paternity leave for qualified employees. • Work with smart people who will help you grow and make a meaningful impact. • Base salary: $80k–$120k USD, depending on knowledge, skills, experience, and interview results. • Stock options - offered in addition to the base salary. • Regular team offsites to connect and collaborate. Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.2e:T19a6,At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us. The Data & Research team is responsible for the end-to-end lifecycle of H1's data — from source acquisition and onboarding through normalization, entity resolution, and product delivery. Working closely with Engineering, Product, and client-facing teams, this group ensures that every data source H1 adds is evaluated rigorously, integrated accurately, and delivered in a way that creates real value for the healthcare and life sciences organizations that rely on our platform. WHAT YOU'LL DO AT H1 As a Principal Analyst, Data Integration, you will own the end-to-end process of evaluating, scoping, and onboarding new data sources into H1's platform. This is a senior IC role at the intersection of data, engineering, and product — the connective tissue between raw data acquisition and what ultimately ships to clients. You will work across Data & Research, Engineering, and Product to define what a new source is, how it maps to H1's schemas, what it can realistically deliver, and what it can't. You will also work directly with client-facing teams to gather requirements before integration decisions are made, translating commercial needs into data specs and data constraints back into product expectations. You will: - Lead structured evaluation of new data sources from scratch — assessing schema, coverage, freshness, legal constraints, and fit against H1's product needs before any engineering work begins - Own field mapping from source to H1's bronze/silver/gold layers, producing data dictionaries, entity definitions, and structural guidance for downstream teams - Partner with engineering and Data Lake to define ingestion requirements, entity resolution rules, and refresh cadences for new sources - Gather requirements from client-facing teams and translate them into integration specifications; serve as the authoritative voice on what a new source can and cannot deliver before product commitments are made - Shepherd each source end-to-end: scoping → QA → entity matching → product launch, including product QA and communicating source capabilities and limitations to product and enablement partners - Work with the Insights team to develop new taxonomies and QA mechanisms for novel data types - Define acceptance criteria and lead QA validation including field-level fill rates, count comparisons, and cycle-over-cycle anomaly detection - Investigate and resolve data quality issues post-integration, coordinating with DART and engineering as needed - Hand off to the maintaining team with complete mapping documentation; you own onboarding, not ongoing maintenance - Produce and maintain documentation other people actually use — across scoping assessments, field mapping specs, and post-mortems ABOUT YOU You are a senior data professional who has personally owned the full lifecycle of a data integration — not just contributed to one. You are comfortable working across ambiguous, novel data structures and can ramp quickly on new source types each quarter. You operate with strong judgment about where integration risk lives, and you communicate clearly to both technical partners and client-facing stakeholders about what data can and cannot do. REQUIREMENTS - 8–12+ years in data-focused roles at healthcare data companies, pharma/biotech data vendors, health IT firms, or equivalent - Demonstrated end-to-end ownership of data integrations built from scratch — scoping, field mapping, QA, and handoff — with documentation to show for it - Healthcare or life sciences domain context required; ability to ramp on new datasets and source types each quarter without needing deep subject matter expertise upfront - Analytical fluency to assess data quality; hands-on experience with tools such as VBA, R, or SPSS; SQL a plus but not a primary requirement - Familiarity with data lake architectures (bronze/silver/gold or equivalent) and how raw data moves through normalization and entity resolution to a product-ready state - Experience gathering requirements from client-facing stakeholders and translating them into data or product specifications - Experience at a B2B data company where you understood how external clients consumed your data and where client retention drove decisions - AWS infrastructure familiarity (Athena, S3, Glue) at a query and inspection level preferred - Comfort working in Jira or Monday in a ticket-based workflow - Exceptional written communication — your documentation is legible, maintained, and actually used COMPENSATION This role pays $145,000 to $170,000 per year, based on experience, in addition to equity. Anticipated role close date: 08/25/2026 H1 OFFERS - Full suite of health insurance options, in addition to generous paid time off - Pre-planned company-wide wellness holidays - Retirement options - Health & charitable donation stipends - Impactful Business Resource Groups - Flexible work hours & the opportunity to work from anywhere - The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law. H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.2f:T79d1,

This role may require you to be on site at times - please check with the employer first.

Job Title: Sales Assistant

Company: Endureed

Location: Lake City, FL / Remote eligible

Reports to: VP of Global Sales

ABOUT THE ROLE

The Sales Assistant is the operational backbone of the US sales team. You'll provide hands-on administrative, coordination, and customer support to the VP of Global Sales — keeping the department running smoothly, accurately, and on time across residential and Strategic Partner (SP) channels.

This isn't a role for someone who wants to wing it, work independently without structure, or stay at arm's length from the details. It's a role for someone who finds real satisfaction in making sure nothing falls through the cracks someone who takes pride in accuracy, follows through without being asked twice, and genuinely enjoys being the person others can count on.

If you're the kind of person who gets energized by creating order, supporting a team, and doing the unglamorous-but-critical work that makes everything else possible keep reading.

✓ You'll thrive here if you...

• Get genuine satisfaction from organizing, tracking, and keeping things accurate

• Take ownership of tasks and follow through without being reminded

• Prefer a defined role with clear expectations over open-ended autonomy

• Are naturally calm, steady, and don't rattle easily when things get busy

• Build trust by being dependable, not by being loud

• Take pride in serving others and helping your team look good

• Are bilingual in English and Spanish and comfortable using both professionally

• Thrive in a structured, process-driven environment with consistent routines

✗ This role is NOT for you if you...

• Need to be the center of attention or get credit to feel motivated

• Prefer creating your own process over following an established one

• Dislike repetitive tasks or detailed administrative work

• Get bored or frustrated when you're not driving strategy or making big decisions

• Struggle to stay organized when managing multiple people's priorities at once

• Want flexibility to define your own schedule or work style without check-ins

• Move fast and loose, accuracy and follow-through aren't your strong suits

• Are looking for a stepping stone to a sales rep role as fast as possible

KEY RESPONSIBILITIES

Day-to-day, you will:

• Provide administrative support to the VP of Global Sales, calendar management, scheduling, travel coordination, and communications

• Prepare and update sales reports, presentations, and customer-facing materials for residential and SP accounts

• Own CRM data entry, lead tracking, and pipeline management, data must be accurate and current at all times

• Coordinate between the sales team and the SP network, including onboarding new partners and managing ongoing communication

• Track SP territory coverage and ensure Basics product line distribution aligns with current SP network policies

• Conduct market and competitor research to support US sales strategy

• Help organize sales campaigns, trade shows, events, and client meetings, logistics, materials, follow-up

• Ensure timely document and information flow between the sales team, operations, and other departments

• Support order processing and client onboarding across residential and SP channels

WHAT YOU BRING

• Bilingual — English and Spanish required, written and spoken (non-negotiable)

• 2+ years in a sales support, coordinator, or administrative role, you've done this before and you're good at it

• CRM experience required; NetSuite or similar ERP a strong plus

• Proficiency with Microsoft Office and/or Google Workspace, especially Excel/Sheets and PowerPoint/Slides

• Exceptional organizational skills, you manage multiple moving pieces without losing track of any of them

• High attention to detail, errors bother you before anyone else catches them

• Calm, professional communication style, written and verbal

• Experience in building materials, construction, or a product-based industry is a plus, not a requirement

To apply, please complete our Culture Index survey before submitting your application:

https://go.cultureindex.com/p/dmxXuQJk6Y4WKDaTvN

Applications without a completed survey will not be considered.

Send an email to careers@endureed.com with the subject line: "Sales Assistant Application, First and Last Name" (replace with your name)

30:T27d6,About the Team The DoorDash Global Payroll Team is on a mission to deliver accurate, timely, and seamless payroll experiences that support our employees across North America and beyond. We operate at the intersection of Accounting, Equity, HR, Compensation, Legal, and Tax, which gives us a unique opportunity to create value across the organization. Our team plays a critical role in ensuring every employee is paid correctly and on time, while driving scalable, tech-forward payroll solutions. We’re in an exciting period of growth, working to build the framework to operate payroll at scale for one of the fastest-growing companies About the Role We are looking for a Senior Payroll Analyst who is ready to do more than run payroll. This is a role for someone who is energized by complexity, frustrated by manual work, and excited to help reimagine how payroll operates at scale. As a member of our North America Payroll Team, you will own end-to-end execution of US (and, ideally, Canadian) payroll processes, lead medium-to-high complexity initiatives, and partner with HRIS, Equity, Accounting, Tax, and our payroll vendors to build the next generation of our payroll function. If you are someone who has mastered traditional payroll and is now hungry to think like a product owner—writing requirements, partnering with engineers, and shaping the roadmap for how payroll gets done—this role is for you. You will operate with autonomy, and help set the bar for what a modern, tech-forward payroll team looks like. You will report to the NORAM Payroll Manager and serve as a key contributor on the team, with a runway to grow your scope and influence at DoorDash. You’re excited about this opportunity because you will… • Own end-to-end execution of recurring US (and, where applicable, Canadian) payroll cycles with precision, including audits, reconciliations, variance analysis, and reporting. • Lead payroll initiatives of moderate-to-high complexity from scoping through delivery—partnering with People Ops, People Tech, Equity, Benefits, Accounting, Tax, Legal, and external vendors to drive durable outcomes. • Act as a process owner: diagnose root causes of recurring issues, design scalable solutions, and partner with People technology teams to translate payroll pain points into well-defined requirements and improvements. • Support equity-to-payroll workflows including RSU vests, mobility and shadow payroll considerations, and cross-functional reconciliation with Stock Administration and Tax. • Serve as a subject matter expert for ADP (EV6 for US, WFN for Canada) and Workday HCM, while staying adaptable to evolving systems and vendor landscapes. • Drive compliance, audit readiness, and controls—supporting SOX, internal audit, year-end (W-2, T4), and statutory filings across jurisdictions. • Identify gaps in workflows, processes, and documentation; escalate appropriately, and elevate the team through knowledge-sharing, playbooks, and informal mentorship of peers. • Contribute to the long-term vision of the team by helping shape how Payroll evolves from a transactional function into a strategic, technology-enabled partner to the business. We’re excited about you because… • You have 4–6 years of progressive, hands-on experience processing complex, multi-state US payroll, including a track record of owning end-to-end cycles independently. • You have a Bachelor degree or equivalent professional experience. • You have experience working in modern payroll and HCM platforms (e.g., ADP, Workday HCM, UKG, or similar enterprise systems); comfort learning and adapting to new tools is essential. • You have advanced Excel and/or Google Sheets skills (e.g., complex formulas, VLOOKUP/XLOOKUP, pivot tables, large-dataset reconciliation). • You have experience partnering cross-functionally with HRIS, Equity/Stock Administration, Accounting, Tax, Benefits, and Legal on payroll-impacting work. • Some additional nice-to-have experience would be: • Canadian payroll experience, including familiarity with CRA/Revenu Québec compliance and provincial nuances. • Hands-on experience with ADP EV6 and ADP Workforce Now (WFN). • Experience supporting equity-related payroll events at scale (RSU vests, ESPP purchases, mobility/shadow payroll). • Experience writing business requirements, partnering with HRIS or engineering teams, participating in UAT, or otherwise contributing to payroll-related product or system improvements. • Exposure to data tools beyond spreadsheets (e.g., SQL, Tableau, Looker, Alteryx) or automation tools (RPA, scripting). • Experience in a high-growth, public-company environment with SOX and internal audit responsibilities. • Informal leadership, mentorship, or project-lead experience on a payroll or finance team We expect this position to be filled by 8/25/26. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $95,200—$140,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.31:T1c5f,At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility About the Role: Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the MDS Clinical team. Key Responsibilities: • Provide timely and world class customer support to users via multiple channels • Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required • Take ownership and follow up on open cases which are unresolved • Build strong client relationships by following up with customers in a timely manner • Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions • Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system • Support the department’s goals, objectives, and deliverables • Work shifts between 8am and 8pm as required Your Key Strengths: • Exposure to AI tools and a desire to leverage them to enhance your work content and user experience • Ability to handle clients professionally and with a high level of confidence during all interactions • Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members • Must excel in a fast-paced environment where critical thinking and time management skills are required for success • Sound understanding of API and service technologies and functions • Take initiatives and help establish a positive team environment built on mutual trust and respect • Participate in the development and improvement of operational tools and processes • Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning • Innovative thinker who is positive, proactive, takes accountability and readily embraces change • Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals • Ability to establish and maintain effective working relationships with internal and external stakeholders • Degree, or Post-Secondary Education -Information Technology, or related technical field preferred • Experience in a technical support position an asset Required Skills: • MDS 3.0 Expertise • MDS Coordinator Experience #LI-MG1 #LI-Remote Corp B -P1 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.32:T189a,

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