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Technical Support Engineer (Bare Metal)
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CoreWeave·Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA·25 апр.

Technical Support Engineer (Bare Metal)

🏢 ОфисMiddleПолная занятость
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Наша компания

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Please note that this is a 24/7/365 team.

О роли

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development

Чем предстоит заниматься

As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure
Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud
Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary
Develop a deep understanding of customer workloads and use cases to provide tailored technical support
Coordinate remote troubleshooting and hardware interventions with Data Center Technicians
Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles
Participate in an on-call rotation to support production clusters and ensure operational reliability
Collaborate with engineering teams to improve hardware reliability, software stability, and system performance
Implement automation and scripting to streamline support workflows and reduce manual interventions
Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware)
Provide feedback to internal teams on common support issues to drive continuous improvements
Work with networking teams to troubleshoot connectivity issues affecting customer workloads
Support supercomputing infrastructure running GPU workloads at scale
Drive operational excellence by refining internal processes and support methodologies

Наши требования

Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting
Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment
Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency
Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments
Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools
Hands-on experience with firmware updates, BIOS configurations, and driver management
Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers
Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms
Experience in scripting and automation (Python, Bash, Ansible, or similar)
Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk
You’re curious about Kubernetes, Docker, and containerized infrastructure
You have strong problem-solving skills with a proactive and analytical mindset
You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment
Why CoreWeave?
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values
Be Curious at Your Core
Act Like an Owner
Empower Employees
Deliver Best-in-Class Client Experiences
Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Мы предлагаем

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include
Medical, dental, and vision insurance - 100% paid for by CoreWeave
Company-paid Life Insurance
Voluntary supplemental life insurance
Short and long-term disability insurance
Flexible Spending Account
Health Savings Account
Tuition Reimbursement
Ability to Participate in Employee Stock Purchase Program (ESPP)
Mental Wellness Benefits through Spring Health
Family-Forming support provided by Carrot
Paid Parental Leave
Flexible, full-service childcare support with Kinside
401(k) with a generous employer match
Flexible PTO
Catered lunch each day in our office and data center locations
A casual work environment
A work culture focused on innovative disruption
California Applicants
California Consumer Privacy Act

Дополнительно

The base salary range for this role is $83,000 to $145,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility)
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location
C
CoreWeave
Livingston, NJ / New York, NY / San Francisco, CA / Sunnyvale, CA / Bellevue, WA

ГрейдMiddle
ЗанятостьПолная занятость
РегионНе Россия
ФорматОфис
ИсточникСкрыто
Опубликовано25 апр.
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