Lightspeed Commerce·Toronto·20 авг.
Staff Technical Program Manager - PDLC
🏢 ОфисSeniorПолная занятость
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement
Чем предстоит заниматься
Design a PDLC framework that works across Product, Engineering, and Design and across all Lightspeed products
Define what good looks like at each stage of PDLC, including the artifacts, checkpoints, and exit criteria teams should use
Establish metrics that give leaders a trustworthy, holistic view of how work is flowing and where it's getting stuck
Design the framework so it measures the system and surfaces bottlenecks, not individual performance
Build in exception tracking so blocked or off-track work is visible early
Define what humans own versus what AI agents own at each stage of PDLC, keeping judgment, accountability, and anything irreversible or customer-facing with humans
Partner with Engineering to identify where AI agents can accelerate delivery, build pilots, and measure their ROI and impact on speed
Ensure human checkpoints are genuine decisions, not rubber stamps, as adoption scales
Наши требования
Experience designing or significantly evolving a delivery framework, execution model, or program management system - not just operating one someone else built
Experience leading cross-functional organizations through operational change, including turning skepticism into genuine adoption
A track record of building measurement systems from ambiguous or inconsistent data, and knowing which problems to solve first versus defer
Experience partnering with Engineering on applied AI or automation, including how to evaluate and measure whether it's actually accelerating delivery, not just novel
Strong executive communication skills - able to represent program health, risk, and trade-offs credibly to senior leadership
Demonstrated ability to influence and align senior stakeholders across Product, Engineering, and Design without formal authority over them
Comfort operating with significant ambiguity and independently structuring a path forward rather than waiting for direction
As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
Мы предлагаем
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Fuel your growth. Find your people
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities
Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role
At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $150,000 TO $180,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off
Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs
Дополнительно
Partner with Product, Engineering, and Design leaders across every vertical to align on the model and earn genuine buy-in and adoption
Navigate real differences across verticals and business units without forcing false consistency where it doesn't make sense
Bring structure to ambiguity - resolve open questions as they surface rather than waiting for a perfect spec
Treat the framework as a living system - review it periodically and adjust based on what's actually working
Report on program health and progress to senior leadership
Enjoy building something from a blank page rather than optimizing an existing system
Can hold a strong point of view on "what good looks like" while staying open to what the data and teams tell you
Get energized aligning stakeholders with different views, perspectives, and backgrounds
Think in systems and flow, not individual tickets or teams
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Be a changemaker
A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities