Experience: 5+ years in a Sales Engineering, Solutions Architect, or Technical Consultant role, preferably within DEM, APM (Application Performance Monitoring), or Network Performance Monitoring (NPM) sectors
MTTR Reduction Track Record: Proven history of solving multi-vendor "blame games" by objectively proving whether a fault lies with the local device, home Wi-Fi, ISP, transit provider, security proxy, or target SaaS application
Hybrid & Cloud Architecture: Practical background working with zero-trust network access (ZTNA), split-tunnel client steering, and enterprise cloud connections (AWS DirectConnect, Azure ExpressRoute)
The Troubleshooter: You get a rush from finding the "needle in the haystack" of a complex system
The Storyteller: You can explain the impact of a 500ms latency improvement on employee productivity
The Adaptable Peer: You thrive in a fast-paced environment where the tech stack evolves every quarter
Protocol & Packet Analysis: Deep mastery of Wireshark and tcpdump to inspect TCP windowing, TLS handshakes, HTTP/1.1–HTTP/3, and payload overhead
Hop-by-Hop Path Routing: Proficiency with MTR, BGP, DNS pathing, and ICMP/UDP probing to pinpoint latency, jitter, and packet loss across public ISPs, SD-WAN, and cloud edge proxies
Synthetic & Performance Testing: Experience scripting synthetic transaction probes, API tests, and stress tests (e.g., ThousandEyes, Catchpoint, JMeter) to baseline throughput and SLA compliance
Observability & Telemetry Pipelines: Hands-on work with OpenTelemetry, NetFlow/sFlow, SNMP, and custom dashboarding/alerting in platforms like Grafana, Splunk, or Datadog
Endpoint & Local Network Diagnostics: Ability to isolate client-side issues like local Wi-Fi signal degradation, OS socket exhaustion, driver bugs, and security agent hooks on Windows/macOS
Scripting & API Automation: Proficiency in Python, Bash, or PowerShell to query REST APIs, automate diagnostic log gathering, and custom-script performance checks
Data Literacy: Ability to query and visualize data. Experience with SQL, Python, or BI tools (Tableau/PowerBI) is a plus
Communication: Exceptional ability to "translate" technical metrics into ROI for C-level executives (CIO, CPO, Head of Digital Workplace)
Strong understanding of Endpoint OS (Windows, macOS, Linux)
Knowledge of Networking & Cloud (DNS, VPN, ZTNA, AWS/Azure connectivity)
Familiarity with Web Technologies (JavaScript, API integrations, Browser Developer Tools)
Why Join This Team?
Digital Experience is no longer a "nice-to-have"—it is the backbone of the modern hybrid workforce. In this role, you’ll be at the forefront of the Digital Experience revolution, solving the "it's slow" complaint once and for all using data-driven evidence