Solutions Architect - Infrastructure

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements As a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations