Prior experience or exposure to software development, including familiarity with Agile development methodologies
Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
Experience with Jira and Confluence or similar project management platforms
Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
Understanding of how documentation sites are built and published (Jenkins, Antora)
Demonstrated ability to collaborate effectively face to face and remotely
Provided constructive structural and technical edits for writers or developer-contributed content
A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants
Working in a Docs-as-Code environment
Scripting/programming (Java, Bash, Python, or JavaScript)
Building, installing, configuring, and debugging client and server software
Documenting identity and access management applications for power users
Documenting for a developer audience, especially API documentation
Simplifying complex content
Adapting and demonstrating a willingness to learn new technologies and tools
Writing and maintaining AI skill files and instructions for AI agents and developer tooling
Salary Range: $95,000–$115,000
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management
We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States