Senior Support Engineer - EU

Nebius·Remote - Europe·15 мая

Senior Support Engineer - EU

🌍 УдалённоSeniorПолная занятость🌐 Глобал

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Наша компания

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

О роли

We're looking for a senior support engineer who can handle difficult technical issues in modern cloud environments. This is not a traditional support role. The work is hands-on and technical: debugging Linux and Kubernetes issues, investigating problems in cloud infrastructure, and helping customers running AI workloads, distributed systems, and GPU-based environments. You'll work closely with engineering on production issues, help improve internal tools and troubleshooting workflows, and act as an escalation point when problems are unclear or high impact

Чем предстоит заниматься

Investigate and resolve complex technical issues in customer environments

Troubleshoot across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU-related workloads

Support customers running containerized systems, inference workloads, training jobs, or other distributed platforms

Act as a senior escalation point for production incidents

Reproduce issues, narrow down root causes, and work with engineering on long-term fixes

Build or improve internal scripts, troubleshooting tools, and operational documentation

Help make support more scalable through better automation, observability, and process improvements

Communicate clearly with customers during active investigations and incidents

Take part in weekend coverage and urgent issue response

Наши требования

Strong Linux troubleshooting skills

Strong Kubernetes and container experience

Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments

Good networking fundamentals

Ability to write scripts or small tools in Python, Bash, Go, or similar

Experience working on production issues that require structured debugging and cross-team collaboration

Ability to work independently and stay effective when the path to resolution is not obvious

Clear written communication, especially when explaining technical issues to customers and internal teams

Experience with GPU-based infrastructure

Familiarity with AI/ML or LLM-related workloads

Understanding of inference and training pipelines

Experience improving observability, tooling, or operational workflows

History of building useful internal tools or automating repetitive work

Personal or open-source projects that show real technical depth

Мы предлагаем

Competitive compensation

Career growth and learning opportunities

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI projects

International environment and talented teams

Дополнительно

Enjoys debugging messy infrastructure problems

Takes ownership without waiting to be told exactly what to do

Thinks beyond the immediate ticket

Works well with engineering

Looks for ways to reduce repeated operational pain, not just close cases

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Nebius

Remote - Europe

ГрейдSenior

ЗанятостьПолная занятость

РегионНе Россия

ФорматУдалённо

ИсточникСкрыто

Опубликовано15 мая

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