Grafana Labs·Australia (Remote)·4 дн назад
Senior Observability Architect | Australia | Remote
207 000 – 256 000 $ в год
на 11% ниже медианы рынка
≈ 1,5 млн–1,8 млн ₽
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA
О роли
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
Чем предстоит заниматься
At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage
As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems
Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity
You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management
This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry
Serve as the primary technical point of contact for a portfolio of Grafana customers
Design the observability maturity journey of customers and assist them on that path
Provide expert-level troubleshooting and guidance to drive adoption
Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience
Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
Collaborate with clients to develop and execute technical roadmaps
Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features
Develop and maintain strong, long-term relationships with key stakeholders
With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle
Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment
Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests
Conduct training sessions and workshops to educate clients on our technology
Develop and deliver technical documentation, guides, and tutorials
Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects
Prepare and present reports on client metrics, achievements, and areas of focus
Наши требования
5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space
Great at connecting product usage to value (ROI)
Great at managing customer lifecycle
You will be creative in solving customer adoption challenges
You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table
Located in Melbourne or Sydney
Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
Experience deploying and operating Kubernetes
5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus
Proven ability to manage multiple clients and projects simultaneously
Excellent problem-solving and analytical skills
Outstanding communication and interpersonal skills
Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages
Ability to travel as needed to meet with clients (up to 25%)
Identify and provide timely workarounds and solutions to meet a customer’s business needs
You have some observability expertise, preferably architect level
First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers
Дополнительно
100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment
Transparent Communication – Expect open decision-making and regular company-wide updates
Innovation-Driven – Autonomy and support to ship great work and try new things
Open Source Roots – Built on community-driven values that shape how we work
Empowered Teams – High trust, low ego culture that values outcomes over optics
Career Growth Pathways – Defined opportunities to grow and develop your career
Approachable Leadership – Transparent execs who are involved, visible, and human
Passionate People – Join a team of smart, supportive folks who care deeply about what they do
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings
The OTE compensation range for this role is $207,000 - $256,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally
Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process