Senior Machine Learning Engineer - NLP

ObserveAI·Bengaluru·6 мар.

Senior Machine Learning Engineer - NLP

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Наша компания

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Чем предстоит заниматься

Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI’s product offerings, in a fast-paced startup environment

Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI

Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform

Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale

Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders

Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem

Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform

Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc

Наши требования

Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

An engineering mindset with the competencies of an applied scientist

3+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems

Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP/ NLU applications

Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale

Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production

Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development

Excellent communication, collaboration skills, and presentation skills

Experience with Spoken Language Understanding is a plus

Published papers in top NLP/ NLU conferences or workshops are a plus

Relevant open-source contributions are a plus

Мы предлагаем

At our core, we are shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you’ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale—millions of interactions daily—while shaping the future of AI-powered contact centers

If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI. You’ll also have the opportunity to publish in top conferences, and influence Observe.AI’s product and platform strategy

Beyond the tech, you’ll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand. We value curiosity, collaboration, and the courage to push boundaries

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply

ObserveAI

Bengaluru

ГрейдSenior

ЗанятостьПолная занятость

РегионНе Россия

ФорматОфис

ИсточникСкрыто

Опубликовано6 мар.

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