Amplitude·London, UK·4 дн назад
Senior Customer Success Architect
≈ 1 562 000 – 1 829 000 ₽наша приблизительная оценка по 13 вакансиям этой роли и грейда, у работодателя вилка не указана
🏢 ОфисSeniorПолная занятость
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take own
О роли
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. We're lo
Чем предстоит заниматься
Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance
Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
Serve as a trusted technical advisor for our customers
Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers
Наши требования
At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)
Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes
Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an .com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions