Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
Advising customers on industry best practices for the full stack of Bitwarden
Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
Assist training and culture sharing in the Implementation Engineering Team
Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations
Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes
Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required)