Stability AI is seeking a Junior IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will help employees resolve day-to-day technology issues and support essential IT processes, including onboarding, device provisioning, access management, and asset tracking
The ideal candidate has a strong technical foundation, a service-oriented mindset, and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). This is an opportunity to develop your IT career while supporting a highly technical, fast-moving organization
Provide timely technical support to employees across hardware, software, identity, network, and cloud application issues
Support employee onboarding and offboarding, including device setup, account provisioning, and application access
Configure, deploy, track, and maintain laptops and other IT equipment
Assist with the administration of Google Workspace, Iru / Kandji, and other core workplace systems
Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
Maintain accurate asset inventory, access records, and internal IT documentation
Escalate complex technical or security issues to senior IT and Security team members
Assist with access reviews, compliance activities, and security best practices
Identify opportunities to improve support processes and automate repetitive tasks
Partner with People, Security, Legal, Finance, and Engineering to support employee technology needs
Learn about and help test emerging technologies, including AI productivity tools, automation, and agentic workflows