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Full Stack Engineer - Customer Experience
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Eight Sleep·San Francisco, CA or New York, NY·29 янв.

Full Stack Engineer - Customer Experience

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Наша компания

Join the Sleep Fitness Movement At Eight Sleep, we’re on a mission to fuel human potential through optimal sleep. As the world’s first sleep fitness company, we’re redefining what it means to be well-rested and building the most advanced hardware, software, and AI technology to make it possible. Our products power peak mental, physical, and emotional performance by transforming every night of sleep into a personalized, data-driven recovery experience.

О роли

We are trusted by high performers, professional athletes, and health-conscious consumers in over 30 countries worldwide. Recognized as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and twice named to TIME's “Best Inventions of the Year.” We operate like a high-performance team: fast, focused, and motivated by impact. We don’t just ship; we iterate, refine, and obsess ove

Чем предстоит заниматься

We are looking for a Full Stack Engineer to be the technical backbone of our Customer Experience (CX) transformation. You will build tools, integrations, and monitoring systems that enable our AI agents and human support team to resolve customer issues faster and more effectively. This is a unique opportunity to work at the intersection of AI, customer experience, and software engineering - building solutions that directly impact hundreds of thousands of customers
Create the integrations, AI tools, and MCP servers that give our AI agents secure, scope access to the tools needed to ensure customers have a world class experience
Own the design and development of AI systems and tools that find and fix issues for customers
Develop monitoring systems and dashboards to track AI performance and surface insights about customer issues
Identify automation opportunities across the support team's troubleshooting flows
Collaborate with Software, Hardware, ML, and Operations teams to reduce the time to root cause and resolve issues, as well as prevent issues from happening again

Наши требования

5+ years of full stack engineering experience (Python, TypeScript/JavaScript, SQL)
Strong ability to work independently and unblock yourself - you don't wait for others to solve problems
Experience building tools, integrations, or automation systems - you must have built systems that use AI and used AI to build systems
Strong Product and UX sense - there’s nothing worse than lousy internal systems
Ability to leverage and orchestrate AI coding assistants effectively - you'll be expected to use Claude, Devin, and similar tools daily
Strong debugging skills and the ability to dive deep into complex technical issues
Excellent communication skills to work across engineering, product, operations, and CX teams
Comfort with ambiguity and the ability to define structure in a fast-moving environment
Experience with customer support, SRE, or building chatbots is a plus
Experience writing and implementing post mortems (or COEs)

Дополнительно

You’re excited about the health and fitness technology space and the opportunity to measurably improve lives
You have the desire to make an outsized impact as part of a rapidly growing, dynamic team
You are willing to roll up your sleeves and use whatever language or framework will best help you get the job done
You love thinking about things from the customer’s perspective and trying to understand what motivates and drives decision making
You have side projects outside of work that you’re excited to tell us about
Please note that applications will not be reviewed if you do not meet this criteria
Why join Eight Sleep?
Innovation in a culture of excellence
Join us in a workplace where innovation isn’t just encouraged - it’s a standard. Our flagship product, the Pod, is a testament to our culture of excellence, beloved by hundreds of thousands of customers worldwide. At Eight Sleep, you will be part of a team that continuously pushes the boundaries of technology in sleep fitness
Immediate responsibility and accelerated career growth
From your first day, you’ll take on substantial responsibilities that have a direct impact on our core business and product success. We are a small team that empowers you to own your projects and see the tangible effects of your efforts, enhancing both your professional growth and our company’s trajectory. Your path will be challenging but rewarding, perfect for those who thrive in fast-paced environments aiming for high standards
Collaboration with exceptional talent
Work alongside other bright minds like you: at Eight Sleep exceptional intelligence and a passion for breakthroughs are the norms. Our team members are not only experts in their fields but also avid innovators who thrive in our dynamic, fast-paced environment
We extend equity participation to every full-time team member, recognizing and rewarding your direct contributions to our success. This includes periodic equity refreshments based on performance, ensuring that as Eight Sleep grows and succeeds, so do you – perfectly aligning your achievements with the broader triumphs of the company. Pay grows rapidly as you accumulate experience with Eight Sleep and translate it into concrete impact
Your own Pod - and other great benefits
Every Eight Sleep employee receives the very product that defines our mission: a Pod of their own. If you join us you’ll get your own Pod, along with other benefits. Learn more at eightsleep.com/careers
Equitable compensation and continuous equity investment
E
Eight Sleep
San Francisco, CA or New York, NY

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Опубликовано29 янв.
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