Palmstreet·Mexico·18 авг.
Customer Support Representative
1 333 – 1 667 $
≈ 115,5 тыс.–144,5 тыс. ₽
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Верх вилки на 19% ниже медианы грейда.
Чем предстоит заниматься
Respond to user inquiries on our mobile app and desktop
Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner
Track and record issues and data to inform the company of problems and requests for improvements
Contribute to the SOPs to enhance overall team efficiency
Collect, organize and summarize various customer cases to identify trends and potential system bugs
Ensure customer issues are resolved promptly through high-quality service
Continuously learn and adapt to new knowledge so you can provide the highest level of service
Perform other duties as assigned
Reliable computer, smart phone and reliable high-speed internet connection
Excellent American English reading and writing skills
2-3 years of customer service experience and able to handle multiple customer issues simultaneously
Team player who works well with others
Courteous and detailed written communication skills
Strong learning ability and initiative
Excellent technical skills – phone app technical skills are vital in this role
Native English speaking, writing and listening skills
Experience working in e-commerce platforms
Practical experience in summarizing and optimizing SOPs
Time spent living in the US preferred
An interest in plants and/or crafts
This position is fully remote, and candidate must be based in Mexico
Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday
Join a fast-paced startup culture where creativity and curiosity are valued
Collaborate with a passionate, nimble team and work directly with sellers of unique products
Be part of an exciting evolution in commerce, while helping shape what live shopping becomes next
Дополнительно
About Palmstreet
Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in 2020, we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide
Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences
With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce
The Opportunity
Palmstreet is looking for a Customer Support Representative who thrives in a fast-paced environment, has excellent customer service skills and has a strong desire to provide top-tier service!
This is an exciting opportunity to build relationships with Palmstreet users by assisting them with their needs, reinforcing our community standards and promoting Palmstreet as the top live-selling app in the marketplace!
The right candidate must be based in Mexico
The hourly compensation range for this role is $8-$10/hr USD
Технологии и навыки
Palmstreet
Mexico
ГрейдБез опыта
ЗанятостьПолная занятость
РегионМексика
ФорматУдалённо
ИсточникСкрыто
Опубликовано18 авг.
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