Ashby·Australia·27 авг.
Product Support Specialist
7 417 – 8 750 AUD
≈ 462,6 тыс.–545,8 тыс. ₽
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Платят на 198% выше медианы грейда.
Наша компания
Ashby is building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
О роли
In this role, you’ll work closely with customers every day. Ashby is a broad and complex product, so you can expect to handle everything from troubleshooting sophisticated integrations to guiding customers through detailed workflows and best practices.
Чем предстоит заниматься
Handling complex SaaS troubleshooting from first report through resolution
Isolating configuration issues
Reproducing ambiguous behavior
Communicating clearly
Explaining technical issues concisely
Thinking systematically
Operating with strong ownership in asynchronous environments
Explaining the same issue differently depending on the audience
Balancing investigation, customer communication, and escalation quality in a fast-moving environment
Наши требования
Comfortable owning complex SaaS troubleshooting
Explaining technical issues concisely
Thinking systematically
Operating with strong ownership in asynchronous environments
Explaining the same issue differently depending on the audience
Curious when addressing customers and creating solutions
Delighting customers
Balancing investigation, customer communication, and escalation quality
B2B support across company sizes, from SMB to enterprise
Мы предлагаем
10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Generous paid family leave
Generous equipment, software, and office furniture budget
Education budget of $100/month with more expensive items covered with manager approval
Дополнительно
Interview process includes: Intro Call with Recruiting (30 Minutes), Take Home Assessment (1 week to complete), Hiring Manager Interview (45 Minutes), Skills Fit Interview (45 Minutes), Team Insights Interview + Hiring Manager Closing Questions (30 Minutes)
Onboarding process: first 30 days focused on onboarding and learning the product, taking tickets in week one
Технологии и навыки
Ashby
Australia
ГрейдБез опыта
ЗанятостьПолная занятость
РегионАвстралия
ФорматУдалённо
ИсточникСкрыто
Опубликовано27 авг.
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).