Location: Remote - Canadian Home Office
Status: Fixed Term until December 31st, 2026
As a Claims Processing Specialist, you’ll be responsible processing performance-based funding alongside employment- related financial supports for clients and employer expenditures. You will work closely with the Claims Manager and Financial Quality and Support Specialist to ensure accuracy, compliance and continuous quality improvement while maintaining high level of confidentiality pertaining to client records and financial information
Process client and employer financial support claims and ensuring contractual and legislative requirements are met
Ensure quality assurance for claims/invoices processed by Service Provider staff
Answer inquiries from staff regarding claims and other administrative questions
Communicate any issues regarding ineligible claims in line with processes
Provide support and guidance to staff regarding claims processing in line with contractual and guideline requirements
Keep abreast of emerging trends for claims assessment and flag these to the Claims Manager
Demonstrate flexibility to be able to change activities based on changing requirements and business needs '
Ensure discrepancies are handled appropriately and escalating issues when necessary; refer staff to appropriate team members or internal partners as appropriate
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
Develop a strong understanding of WCG’s contract, guidelines, policies, and process
Undertake standard and ad hoc data entry tasks
Effective use of WCG’s Case Management System and other systems and databases