We’re looking for a skilled practitioner with significant experience in delivering fast-paced user research projects. The focus of your role will be to plan, facilitate and lead user research activities in one of our key delivery programmes. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important
We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other
We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach
We’d like to hear from you if you have skills or experience in some of these areas
Multidisciplinary teams – Advocating for user research activities on a project. Working with the wider team (including Service Design and Digital roles) to deliver insightful project outcomes
Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these
User Research to GDS service standards – planning and conducting research activities across the different agile phases of a project
Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs
Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute
Service Design – you have an interest in the discipline or some experience in service design thinking and outcomes
Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders
Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions
Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget
Managing complexity and ambiguity – UCD projects are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with UCD projects
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
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