Customer Operations & Writing Specialist

от 12 000 $

≈ от 1 млн ₽

🌍 УдалённоБез опытаПолная занятость

от 12 000 $≈ от 1 млн ₽

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Наша компания

Here at Clerky, we build software to make legal paperwork easier for startups and their attorneys. We're profitable and growing sustainably. We're the most popular way for high-growth technology startups to form, and are also used by many top-tier startups for hiring and fundraising. As a Customer Operations & Writing Specialist at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of

О роли

What Makes Customer Operations Different at Clerky It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a l

Чем предстоит заниматься

Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout

Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries

Working with our engineering team to debug software issues our customers encounter

Using our software to develop and manage new ways for our customers to complete legal paperwork

Assisting product team by testing new features and bug fixes, and conveying customer feedback

Spotting trends in customer issues that other team members should be alerted to

This is a 100% remote position. You'll be able to work from home (or from anywhere else). We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers. No legal experience or background is necessary or preferred

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us

Наши требования

Genuine love for helping people

High emotional intelligence

Logical / analytical thinker

Exceptional written English communication skills, including the ability to write precisely and succinctly

Extremely detail-oriented

Comfort with working remotely and independently

Technologically savvy - you should be confident in your ability to use new software without training

Appreciation for giving and receiving feedback often (often several times a day)

Natural internal motivation to constantly strive for excellence in everything you do

Мы предлагаем

Clerky has been remote-first for many years, long before COVID. We’re very familiar with working remotely, and enjoy it

Our team is small, so everyone's contributions matter. We work efficiently, autonomously, and with great respect for each other

We work openly and collaboratively. We’re here to support you in being successful in this role. You'll work closely with other team members to ensure our customers are getting the best possible support and experience

Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage

We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful

We offer top-of-market compensation and benefits and the opportunity to learn a lot while helping our customers through an exciting time in their lives