Mixpanel·London, UK (Hybrid)·3 дн назад
Customer Value Architect, EMEA
≈ 1 225 000 – 1 951 000 ₽наша приблизительная оценка по 20 вакансиям этой роли и грейда, у работодателя вилка не указана
🔄 ГибридMiddleПолная занятость
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.
Чем предстоит заниматься
Not a technical role, despite 'architect' in the title, this is relationship and strategy work, not engineering. Customer success, account management, or consulting backgrounds are a better fit than technical ones
The right candidate is a relationship-first advisor who thrives on connecting customers' Mixpanel investment to real business outcomes. You'll be the consultative owner of adoption, value, and AI maturity across a named portfolio of high-value accounts, engaged from onboarding through the full contract lifecycle. You are accountable for the outcome, not the commercial relationship owning the value case and the adoption plan behind it. You will build the executive relationships and strategic plans that make Mixpanel indispensable to how your customers build products
Connect mixpanel to customer value
Own our value workstream with customers - understanding the business challenges that led them to buy Mixpanel, how they measure the ROI of their investment, and ensuring that they achieve that ROI by working across the customers’ teams and collaborating internally with other Mixpanel teams
Build and own relationships across business and technical stakeholders, including executive sponsors, aligning Mixpanel's capabilities to customers' highest-priority goals
Develop and execute success plans that map customer business objectives to adoption milestones and measurable outcomes
Perform ongoing discovery of the customer’s business priorities, internal toolset, and ongoing business pain – synthesize this information into actions that feed your success plans and share information with internal partners as needed
Operate in lockstep with the AE and renewal team, with clear lanes: you partner with the AE on expansion and growth motions and with the renewal team on renewal execution, bringing the value case and adoption evidence that underpins both. You own the value case; they own the commercial outcome
Own value delivery and product relationship
Lead customer enablement sessions—covering topics like dashboard design, funnel analysis, and retention modeling—to grow Mixpanel usage depth and breadth across the customer organization
Proactively monitor product usage and health signals; lead regular business reviews to surface insights, deepen adoption, and surface risk early
Drive customer adoption - both identifying new pockets for Mixpanel usage within an organization and strategies for re-engagement where adoption is low
Identify underutilized features and contracted capabilities, translating them into concrete recommendations that expand customer value
Triage customer product requests and issues - solving their use case questions, basic troubleshooting and escalating as appropriate
Own the AI Conversation
Assess a customer's AI maturity and advise on their agent and context strategy, this is now a first-class part of the job, not a bonus skill
Fluently use Mixpanel's own AI surface (Mixpanel AI, Mixpanel Agent, Headless, and MCP) to help customers building AI-native workflows on their product data
Use AI as a personal operating habit: a rehearsal partner for executive conversations, a discovery-prep engine and stakeholder sentiment analysis
Be the voice of the customer to cross-functional partners
Coordinate across GTM, Product, and Engineering to manage escalations, advocate for customer needs, and bring the right resources to bear
Contribute to team playbooks and best practices that scale impact across the broader CS organization
Наши требования
Background in product analytics, growth, or data-driven product development
Experience in a technical advisory or solutions capacity (e.g., implementation, professional services)
Familiarity with analytics instrumentation, event tracking, or data tooling
Experience in Customer Success, management consulting, or a related field supporting complex B2B SaaS accounts
A track record of managing relationships at every level across different functions (from business executives to technical ICs) and influencing decisions at the C-suite level
The ability to translate technical concepts—data models, analytics instrumentation, product metrics—into business terms that resonate with non-technical stakeholders
Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes
Experience building and executing strategic value and adoption plans – tying day-to-day activities to strategic outcomes and being able to communicate wins in terms of ROI
Hands-on experience with agentic or AI-native tooling. MCP-based workflows, LLM copilots, or similar (beyond casual ChatGPT use.)
Мы предлагаем
Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Please note that benefits and perks for contract positions will vary
Дополнительно
Make Bold Bets: We choose courageous action over comfortable progress
Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes
One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone
Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations
Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star
Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible
Why choose Mixpanel?
We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions