Experience supporting production applications, databases, developer tools, infrastructure, or other technical products
Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL
Strong debugging skills and the ability to reason through application and database behavior
Programming experience. You will not be programming full-time, but you should be comfortable reading and navigating unfamiliar code to understand customer issues
Experience with common application frameworks, ORMs, database connectors, or application deployment patterns
Willingness to explore new languages, frameworks, tools, and customer environments as needed
Strong written and verbal communication skills
Strong empathy for customers, developers, and teammates, with the ability to advocate for customer needs clearly and constructively
Experience working in a remote organization
Experience with cloud platforms such as AWS, GCP, or Azure
Knowledge of monitoring, observability, and debugging tools
Experience helping build support processes, documentation systems, or teams from an early stage
Why PlanetScale
We’re redefining how high-growth companies manage data at scale — and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Customer Support Engineer, you’ll be on the front lines helping developers and businesses solve real production problems, while also shaping the product, documentation, and support systems that make PlanetScale better for every customer
PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America
At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status
If you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!
An employee’s total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process