Customer Support Developer (Databases)

Airbyte·Canada·29 апр.

Customer Support Developer (Databases)

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Наша компания

Airbyte is the data and action layer for AI agents. We give agents fast, accurate, authenticated access to business data across hundreds of sources, so they can discover the entities that matter, reason over real-time context, and take action in the systems they read from, not just observe them. We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised $181M from leading investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator. As our CEO Michel Tr

О роли

Our mission is unchanged: make data available and actionable to everyone, everywhere. That everyone now includes AI agents.

Чем предстоит заниматься

Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform

This isn't a traditional support role. You'll be writing Java and Kotlin, shipping contributions to our open-source database source and destination connectors, digging into query plans and transaction logs, and directly shaping how customers move mission-critical data between databases, warehouses, and lakes. You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code

Наши требования

Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems

Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob)

Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors

Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures

Background supporting developer-facing or embedded/platform products in a B2B SaaS context

Experience with CI/CD pipelines and GitHub-based open-source workflows

Experience with AI-assisted development tools and building automated playbooks or Runbooks

Create and maintain internal and external knowledge base articles, troubleshooting guides, and database connector documentation to support scalability

Document research and troubleshooting processes,( including CDC debugging, destination schema reconciliation, and performance tuning runbooks), to aid faster ticket resolution and team knowledge sharing

Identify AI-driven opportunities for automation and process improvements that reduce support load and improve the customer experience

Embrace AI-assisted workflows and contribute to developing playbooks and skills that encode repeatable troubleshooting procedures, connector debugging patterns, and onboarding Runbooks, enabling the team to scale expertise through automation

Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects

2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users

Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks

Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling

Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization

Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues

Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows

Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard

High tolerance for ambiguity and a natural self-starter

Дополнительно

Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity

Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster

Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes

Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately

Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication

Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables

Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances

Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior

Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery

Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository

Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes

Stay sharp on Airbyte's connector catalog, new database and destination releases, and platform updates so your guidance is always accurate and timely

Be the voice of the customer within Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and ensure customer pain points actually influence the database reliability and performance roadmap

Partner with Solutions Engineering and Sales Engineering to provide white-glove technical onboarding for enterprise customers, including CDC architecture reviews, destination schema modeling, and production readiness assessments

Train and mentor Technical Support Engineers on database connector concepts, including JDBC fundamentals, CDC patterns, schema evolution, query optimization, destination typing and normalization, and the Airbyte protocol (spec, discover, check, read, write)

Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers

Remote in Canada timezones - Pacific, Mountain, Central

At Airbyte, we believe great work happens when people feel supported, trusted, and empowered to grow. Our market-leading Total Rewards package is designed to help you thrive professionally and personally. Our benefits and perks include

Flexible PTO with a culture that encourages at least 25 days off annually

16 weeks fully paid parental leave for all parents

Comprehensive medical, dental, and vision coverage for employees and dependents

401(k) retirement plan

Professional development budget, conference sponsorship, and book reimbursement

Commuter benefits and monthly internet reimbursement

Breakfast and lunch in our San Francisco office

A collaborative, in-person culture focused on learning, growth, and impact

If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!

We are not accepting agency submissions or recruiting firm support for this role. Unsolicited resumes will not be considered

Airbyte

Canada

ГрейдMiddle

ЗанятостьПолная занятость

РегионКанада

ФорматОфис

ИсточникСкрыто

Опубликовано29 апр.

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