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Cloud Support Engineer (London UK office)
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Canonical·Office Based - London, UK·23 июня

Cloud Support Engineer (London UK office)

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Наша компания

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Чем предстоит заниматься

Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks
Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction
True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably
Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes
Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community
Operational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners

Наши требования

Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly
The Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy
Academic Dedication: Exceptional academic track record from both high school and university
Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
On-Site Technical Leadership: Based in our state-of-the-art London, UK office, you will serve as a key technical support resource for our local teams and employees
Driven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers
Linux & Cloud Familiarity: Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following
Virtualization & Cloud: Using KVM or OpenStack
Containers: primarily Docker, LXD/LXC, or Kubernetes
Storage Ecosystems: Block, object, and network storage technologies
System Networking: Navigating bonding, firewalls, bridging, switching, or MTU tuning
Analytical Curiosity: A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps
Development Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams

Мы предлагаем

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
C
Canonical
Office Based - London, UK

ГрейдMiddle
ЗанятостьПолная занятость
РегионВеликобритания
ФорматОфис
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Опубликовано23 июня
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