Define the strategy and tactics for successfully integration of NVIDIA platforms and software solutions for complex AI deployments, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and start of service
Implement the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project schedule, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely production deployment
Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you
Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role
Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams
Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution
Effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions
Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
Regularly communicate executive level program report status and key issues to management
Develop a close working relationship with customer development teams and use creativity to find solutions to their issue