Director, Data Analytics (Customer Experience / Member Growth & Retention)

🌍 УдалённоLeadПолная занятость🌐 Глобал

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Наша компания

Job Summary As a member of the Customer Experience team, the Director, Data Analytics ensures timely creation of key Executive and Health plan management reports, as well as providing critical analytical insights. This role will assist in developing, implementing and monitoring the organization's enrollment, utilization and operational-related reporting and analytics to support business and customer satisfaction decision making. Drives analytic engagement among interdepartmental customers including, but not limited to, IT; Finance; Actuarial, Claims, Call Centers and Utilization and Care Manag

Наши требования

Design and develop analytical reporting tools to efficiently measure, monitor, and communicate clinical, operational & financial results

Lead end-to-end efforts to establish a comprehensive set of actionable reporting metrics, dashboards and scorecards tied to market share growth and Molina member and provider experience

Support and provide insightful provider/contract and value-based analytics

Create meaningful cost, enrollment and operational metrics and data visualizations to support monthly operating reviews

Oversee enrollment/clinical reporting for State and/or Centers for Medicaid &Medicare Serves (CMS) where applicable

Serve as subject matter expert for any projects and or new business related to areas of oversight

Collaborate with health plan finance staff in review and analysis of premium rates received from the state(s) for appropriateness

Act as a liaison to all other internal and external customers on behalf of Molina and data management areas

Manage, mentor and develop/coach analytical team

Job Qualifications

Required Education

Bachelor Degree in Business Administration or related field or equivalent of 7 years+ in Managed Care or Medicare related field

10+ years operational experience with Managed Care and/or Medicare

5+ years in supervisory and/or management experience in Managed Care or Medicare related field

5 years+ in Excel and financial analysis skills

Ability to work with Power BI, Salesforce and Salesforce Analytics Lean Six Sigma Green Belt or related certification a plus

Strong communication and team/interpersonal skills

Strong leadership capabilities and ability to initiate and maintain cross-team relationships

Ability to work closely with remote staff to ensure State and Federal requirements as well as standard processes are accommodated within the enrollment and premium process

Knowledge of applicable state, federal and third-party regulations

Preferred Education

Master degree in Business Administration or related field

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board

Технологии и навыки

data

Molina Healthcare

USA

ГрейдLead

ЗанятостьПолная занятость

РегионСША

ФорматУдалённо

ИсточникСкрыто

Опубликовано20 июля

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