PerfectServe·USA·22 авг.
Customer Success Advisor - US Remote
5 833 – 5 833 $
≈ 505,6 тыс.–505,6 тыс. ₽
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Верх вилки на 27% ниже медианы грейда.
Наша компания
What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
О роли
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care an
Чем предстоит заниматься
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusted day-to-day relationships with customer stakeholders, including executive sponsors, department and service line leaders, and key practice administrators
Partner with customers to ensure they are fully leveraging Lightning Bolt Scheduling to achieve desired business outcomes
Develop strong product and workflow expertise, including a clear understanding of scheduling processes and how Lightning Bolt Scheduling can help customers improve them
Use Salesforce, Zendesk, Pendo, and Looker to monitor utilization, adoption trends, service request data, and account health; identify risks, resolve recurring issues, and improve customer satisfaction and retention
Lead process improvement and optimization initiatives that drive measurable value for customers
Own and resolve escalated service issues, coordinating with internal teams to ensure timely and effective outcomes
Collaborate with Account Executives and Technical Consultants to establish and execute customer account plans
Support renewal readiness and account health by coordinating with Account Executives or Sr. Contract Specialists as appropriate; for select lower-tier accounts, manage renewal paperwork and related Salesforce opportunity updates
Lead customer retention and save efforts when needed, keeping renewal risks visible and coordinating next steps based on account tier and customer needs
Use virtual engagement, scalable outreach, and in-app messaging to keep lower-ARR accounts informed, engaged, and connected to product value
Partner with internal teams across PerfectServe to coordinate customer-facing work and keep customer commitments moving forward
Maintain accurate customer documentation, meeting notes, and key account intelligence in Salesforce and Confluence
Travel to client sites as needed to support onboarding, training, adoption, and optimization initiatives
Наши требования
Strong technical aptitude and the ability to apply Lightning Bolt Scheduling to solve complex customer challenges
A proactive, ownership-driven mindset with the ability to anticipate customer needs and act decisively
A consultative approach to customer engagement, focused on guiding customers toward best-practice solutions
Ability to manage multiple priorities effectively in high-pressure environments
Proven ability to build and sustain strong professional relationships
Strong critical-thinking and problem-solving skills
Excellent written, verbal, and documentation skills
Commercial judgment to recognize renewal risk, support tier-appropriate renewal activity, connect customer needs to growth opportunities, and partner effectively with Account Executives or Sr. Contract Specialists
Customer-focused ownership, follow-through, and professionalism when supporting complex or sensitive account needs
4+ years of experience in Customer Success, Account Management, Professional Services, or a related customer-facing role
2+ years of experience in supporting SaaS products; healthcare software experience strongly preferred
Experience with scheduling workflows, clinical operations, or healthcare operations preferred
Experience using CRM, support ticketing, analytics, or customer engagement tools such as Salesforce, Zendesk, Looker, Pendo, or similar platforms preferred
Excellent verbal and written communication skills
Available to travel up to 25%
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation
Мы предлагаем
Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one
401K - with match and immediately vested
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care
Дополнительно
We offer a salary range of $70,000 USD plus incentives per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations
Технологии и навыки
PerfectServe
USA
ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано22 авг.
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