Чем предстоит заниматься
Gather and document business requirements from stakeholders across various departments
Translate business needs into functional specifications for the Salesforce platform
Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions
Conduct gap analysis between current business processes and desired Salesforce functionality
Facilitate workshops and meetings with stakeholders to align on project scope and deliverables
Support user acceptance testing and validate that solutions meet business requirements
Create and maintain documentation, including process flows, user stories, and business cases
Provide recommendations for process improvements leveraging Salesforce capabilities
Act as a liaison between business users and technical teams throughout the project lifecycle
Assist in the prioritization of the product backlog based on business value and impact