Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV)
Communicate with internal and external users and vendors on project timeline and completions
Deal with anything that is powered (wired or wireless)
When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users
Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves
Document solutions to new problems and share them with the rest of the team
Monitoring system performance to ensure everything runs smoothly and securely
Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security
Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices
Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms
Participate in hardware refresh project assigned to Carvana locations
Participate in providing internal business support by resolving escalation requests and provide technical support when requested
Diagnosing and resolving hardware, software, networking, and system issues when they arise
Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA
Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade
Maintain inventory for all infrastructure related hardware in the Carvana inventory System
Document solutions for new problems in Jira
Ability to participate in an on-call rotation and after hours work when needed
What you should have
This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have…
High School Diploma or equivalent
Valid and current driver’s license
Advanced skills administering Windows Server, Active Directory, DHCP, and other network services
Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images
Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)
Experience working with Meraki Security Appliances
Experience with all major types of mobile devices (iOS, Android, Windows)
An understanding of enterprise network environments
Basic knowledge and troubleshooting skills for IP Phones
Experience with G-Suite including Gmail, Calendar, and Drive
Intermediate skills supporting MS Office suite, especially Outlook and Office 365
Experience with troubleshooting AV equipment such as HD TVs or Projectors
Project management experience is a plus
4-6 years of IT experience in fast-paced environments