We are looking for a structured and proactive Technical Program Manager to coordinate customer-related activities across the full customer lifecycle within Customer Experience
Nebius provides cloud infrastructure for companies building and running large-scale AI/ML workloads. Customer Experience includes Solutions Architects supporting sales, Post-Sales Architects, and Cloud Support. Your mission is to help these teams work as one system across discovery, technical validation, onboarding, production, support, incident follow-up, and continuous improvement
You will lead cross-functional initiatives, manage dependencies between customer-facing and technical teams, and ensure that priorities and improvement requests are turned into clear actions and delivered results. This includes following up on process gaps identified during incidents and ensuring that the right teams agree on and implement the required changes
This is a technical program management role. You will work closely with engineers, architects, support specialists, product managers, and other program managers. You should understand cloud infrastructure, customer workloads, and technical workflows well enough to identify dependencies, ask the right questions, and bring the right specialists together
You’re welcome to work from our Amsterdam office or remotely from any location within the EU
Coordinate customer-related activities across discovery, technical validation, onboarding, production, support, and incident follow-up
Lead cross-functional initiatives across Solutions Architecture, Post-Sales, Cloud Support, Product, and Engineering
Turn leadership priorities, customer feedback, and incident findings into clear plans, owners, timelines, risks, and success metrics
Manage handovers and dependencies related to compute, storage, networking, workload orchestration, product readiness, and operational support
Work with process owners to design, document, roll out, and improve processes, procedures, playbooks, and templates
Maintain clear and up-to-date documentation for customer lifecycle processes and cross-functional ways of working
Drive agreement on ownership and priorities, track commitments, resolve blockers, and escalate unresolved risks
Run program reviews and provide clear updates on progress, decisions, risks, and next steps