We are looking for a Senior Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers
This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations. You will work with a high degree of autonomy and ownership, with guidance, career development support and access to your manager during most of your shift. As a senior team member, you will lead process improvements, mentor junior staff and develop scalable support practices
You’re welcome to work remotely from Singapore
Please note that this is shift work
Lead the diagnosis and resolution of advanced technical issues across Kubernetes, Linux, networking, security and cloud environments
Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios
Investigate and resolve storage-related issues, leveraging expertise in data storage architectures and performance optimization
Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency
Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions
Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes
Maintain and continuously enhance technical documentation, reflecting best practices
Provide technical leadership and mentorship to mid-level support colleagues
Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services