Чем предстоит заниматься
You work with users around the globe, where you help by solving their communications challenges. You’ll also get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points
We’re looking for people with a strong background in VoIP technologies and interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems
Understand how all Telephony services work and how they are integrated to the platform
Operate, maintain, expand and support SIP proxies based on Kamailio or OpenSIPS applications
Handle level 3 troubleshooting escalations and triaging
Analyze telephony traffic patterns and identify issues and anomalies
React to critical alerts in order to rapidly return to a full-service state
Troubleshoot and resolve voice and network protocol communication issues
Interface with partner organizations for interconnections and expansions
Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for Telephony applications
Coordinate system maintenance and deployment events