We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact.You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity.You will be both strategic advisor and technical architect, helping customers
Make the right technical decisions
Deploy the product and integrations successfully
Operationalize change and scale
Connect use cases to business outcomes
This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking
Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability
Design architectures that map Synthesia’s capabilities to high-value customer use cases
Partner with Sales on solution scoping, proposals, API demos, and deal strategy
Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in
Create playbooks, frameworks, and integration patterns that help us scale how we deliver value
Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences
Collaborate with Product and Engineering to bring the voice of the customer into platform evolution
Contribute to platform thinking — helping shape how we scale Synthesia from product → ecosystem