Senior Dispute Analyst

Lithic·10 авг.

Senior Dispute Analyst

🌍 УдалённоSeniorПолная занятость🌐 Глобал

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Наша компания

Headquarters: Remote Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

О роли

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future

Чем предстоит заниматься

Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution

Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities

Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality

Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume

Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation

Develop and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements

Define and report the KPIs and KRIs for the disputes program, and produce actionable insights by synthesizing operational trends and program performance data

Serve as the interface to any business process outsourcing relationship

Partner with Product and Engineering to frame dispute requirements as enablers and to inform the roadmap for investigation tooling

Mentor junior analysts and contribute to training on dispute handling, chargeback processing, and the investigation tooling

Наши требования

Experience at a fintech, card issuer, processor, or sponsor bank

Familiarity with dispute and case management tooling and with SQL for dispute trend analysis

Experience standing up or tuning agentic or LLM-based investigation workflows

Experience managing a BPO or outsourced operations relationship

Base Salary: $65,000 - $110,000

This is a remote position. However, candidates must be located in the United States. We do not offer visa sponsorship or assistance

Мы предлагаем

Unlimited PTO

12-weeks fully paid parental leave

4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)

Work From Anywhere: work from anywhere in the world 4-weeks each year

3% cashback on card purchases with your complimentary Privacy.com employee account

Health, vision, and dental insurance; HSA Contribution Match

401(k) match

Voluntary Life Insurance and STD/LTD

NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs

Дополнительно

Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle

A track record of owning discrete risk or operations programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them

Demonstrated judgment on complex disputes, edge cases, and pre-arbitration and arbitration scenarios

Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational capacity

Strong analytical skills: able to synthesize operational and program performance data into trends, root cause analysis, and actionable insight

Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to frame requirements as enablers rather than blockers

A bias toward ownership and iterative improvement, and the judgment to know which cases automation should close and which require a human

Commuter benefit

Catered lunch every Tuesday and Thursday

Lithic

ГрейдSenior

ЗанятостьПолная занятость

ФорматУдалённо

ИсточникСкрыто

Опубликовано10 авг.

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