Наши требования
2+ years of experience in a customer-facing role
6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)
Preferred: 6+ months of experience supporting technical projects and/or process improvement
Genuine interest and passion for Support
Commitment to providing a world-class customer experience
Strong written and verbal communication
Self-starter mentality and ability to work independently
Effective time management and ability to balance multiple priorities
Based in the Pacific Time Zone (PST/PDT)
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans