Crusoe Cloud is seeking a Staff Network Operations Engineer to help own production reliability across our global network infrastructure, including edge, backbone, data center fabric, and GPU cluster interconnects. This is a hands-on production ownership role focused on incident response, root cause analysis, and operational excellence initiatives that keep our hyperscale AI infrastructure running at scale. Your work will directly affect the availability of AI workloads running across thousands of GPUs worldwide
The ideal candidate is a seasoned network engineer with deep operational experience in large-scale environments who thrives in high-pressure situations and takes pride in keeping systems healthy. You'll contribute to defining SLIs and SLOs, improving observability tooling, building automation to reduce toil, and mentoring peers — all while serving as a key escalation point during high-severity network events
Production Reliability: Help own uptime across Crusoe's global edge, backbone, data center, and GPU cluster network, directly supporting AI workloads at scale
Incident Response: Lead and contribute to end-to-end response for high-severity network events, including mitigation, stakeholder communication, and postmortem documentation
Root Cause Analysis: Drive RCAs for production incidents, identify systemic issues, and author remediation plans tracked through to closure
Observability Improvements: Contribute to and improve Crusoe's network monitoring stack using streaming telemetry, SNMP, NetFlow, and tools such as Kentik, Grafana, Prometheus, and ThousandEyes
Operational Standards: Author and maintain runbooks, escalation playbooks, and SOPs used across the operations team
Operational Automation: Write Python-based tooling to reduce toil, automate common remediation workflows, and accelerate mean time to resolution
SLI/SLO Contribution: Partner with Architecture and SRE teams to define and track network reliability metrics and service level objectives backed by real-time dashboards
Mentorship: Provide technical guidance to Senior engineers and contribute to a culture of operational excellence and continuous learning