Operations Associate

от 3 813 $

≈ от 330,5 тыс. ₽

🌍 УдалённоJuniorПолная занятость🌐 Глобал

от 3 813 $≈ от 330,5 тыс. ₽

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Наша компания

ABOUT ROCKET MONEY🔮 Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

О роли

Please note: The schedule for this role is Tuesday - Saturday (9am-5:30pm PT)

Чем предстоит заниматься

Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support

Develop, maintain and execute processes that provide key services to users across chat and email channels

Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently

Resolve unique situations and improve workflows to account for new or uncommon issues

Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues

Communicate complex financial topics clearly and confidently in writing across chat and email

Наши требования

You have an interest in personal finance and a desire to see others succeed in managing their money

Excellent written communication - You write clearly, listen actively through written cues, and put members at ease across chat and email

Empathy & De-escalation - You stay calm under pressure and know how to turn a frustrated member interaction into a positive experience

Great Cross-Channel Communication - Your writing is strong for real-time chat, email follow-up, and internal notes

Proactive Problem Solving - you're able to identify possible issues and potential resolutions in real time while supporting members through written channels

Workflow Management - You know how to efficiently balance multiple competing priorities, including managing chat and email queues

Taking Initiative - You're willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve

Prior chat and/or email-based customer service experience in a B2C tech or financial services company is a plus!

Мы предлагаем

Health, Dental & Vision Plans

Life Insurance

Long/Short Term Disability

Competitive Pay

401k Matching

Team Member Stock Purchasing Program (TMSPP)

Learning & Development Opportunities

Tuition Reimbursement

Unlimited PTO

Daily Lunch, Snacks & Coffee (in-office only)

Commuter benefits (in-office only)

We are committed to setting every new hire up for success. All new team members will participate in a structured, hands-on training period designed to build confidence and ensure alignment with role expectations. The program includes clear milestones, regular progress check-ins, and direct feedback. Progress will be closely monitored to confirm that key skills and responsibilities are being met within the training timeline. Our goal is to provide the clarity, resources, and accountability needed so that success in the role is both achievable and measurable

Additional information: Salary range of $20 - $22/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience

The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring