Cresta·UK·25 июня
Conversational Designer
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder
О роли
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
Чем предстоит заниматься
As the Founding Conversational Designer for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences
This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets
You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value
You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform
Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally
Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA
Наши требования
Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
Demonstrated project management experience, including managing multiple complex workstreams simultaneously
Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
2+ years of experience in conversational design, conversational AI, bot development, or related fields
Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
Experience working directly with enterprise customers in implementation, consulting, or delivery roles
Experience operating in global or international customer environments preferred
Fluency in a second language strongly preferred
Background in Linguistics preferred
Experience with prompt engineering preferred
Experience with Dialogflow CX preferred
Мы предлагаем
We offer a comprehensive and people-first benefits package to support you at work and in life
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table
Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting .ai
Технологии и навыки
Cresta
UK
ГрейдБез опыта
ЗанятостьПолная занятость
РегионВеликобритания
ФорматУдалённо
ИсточникСкрыто
Опубликовано25 июня
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).