We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This role is the engine of Tines' day to day deal operations. You will turn quotes, order forms, and approvals around quickly and accurately, and act as first line support for our Sales reps, CSMs, and RMs, keeping deals moving and the field unblocked
You will work with high level direction and own a clearly defined scope, escalating genuinely complex or non standard deals to senior members of the team. It's an ideal role for someone who thrives on responsiveness, accuracy, and high transaction volume, and who wants to build deep quote to cash expertise as Tines modernizes its tooling
Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets. They are organized and diligent, and an excellent communicator — both verbally and in writing — as you'll be working with a wide array of teams and levels of seniority. Finally, this is a start up, so ideally you're excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity
Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA
Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low
Support reps. Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure
Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce
Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end
Escalate well. Identify complex or non standard deals early and hand them off cleanly to the senior deal desk
Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals
Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows