Instructure·Hungary, Mexico·22 авг.
Associate Customer Success Manager - Higher Education
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
О роли
We are looking for an Associate Customer Success Manager to work with our HiEd customers for Parchment. This is a position for a highly motivated, professional, and organized individual that is a true team player. Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever changing environment. The Associate Customer Success Manager will particip
Чем предстоит заниматься
Act as a liaison between customer and Instructure
Cultivate an exceptional member experience by exceeding your member’s expectations through high value-add, consultative engagements
Meet with Parchment members to tie Parchment products and services to business strategy, uncover business needs, and capture leads to help grow the account
Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization and across Parchment’s functions that you can leverage to achieve goals
Be an effective communicator through conducting dynamic and well-informed presentations; to include key results and deliver difficult messages to members
Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems. Represent these accurately to members
Manage a book of business of 200-250 accounts. To include
Assisting the renewal team with negotiations and retention of existing members
Expanding the value of existing members through price increases, expansions, and cross selling
Effectively working cross-functionally with fellow Parchies
Collaborate with Account Executives for cross selling, product knowledge, relationship building
Overseeing the commercial motion: quoting, negotiating, closing contracts, and accurately forecasting revenue
Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals
Occasional travel required for member meetings/events and industry conferences
Наши требования
Previous SaaS business model experience
Project management experience
Experience with a Customer Success platform like Gainsight Experience managing or selling into accounts within the education industry
Demonstrated successful Sales or Account Executive performance of at least 2 years, experience as Sales or Account Executive in Higher Ed
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect
Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws
Any attempt to misrepresent personal or professional information will result in disqualification
Requires a Bachelor's Degree with a minimum of 1-2 years experience as a Customer Success Manager, Account Manager, or a related function
Capacity to set correct expectations and manage issues/goals to completion
Adaptability and the ability to prioritize tasks in a changing environment
Passion for the education industry
Excellent written and verbal communication skills
Presentation and public speaking ability
Experience with the Google or Microsoft suites, CRM experience (e.g., Salesforce)
Successful management of 100-500 member accounts concurrently with a book of business between $500,000 and $2M
Consistent attainment of 90% of quarterly/annual goals or greater
Технологии и навыки
Instructure
Hungary, Mexico
ГрейдБез опыта
ЗанятостьПолная занятость
РегионМексика
ФорматУдалённо
ИсточникСкрыто
Опубликовано22 авг.
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