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Staff Cloud Support Engineer
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Crusoe Energy·San Francisco, CA - US·16 февр.

Staff Cloud Support Engineer

🏢 ОфисSeniorПолная занятость
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Наша компания

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world

О роли

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partne

Чем предстоит заниматься

As a Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams
You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor engineers, and directly protect revenue by preventing large-scale incidents. You bring deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and apply that knowledge with strong customer focus
You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally
What You’ll Be Working On
Act as technical advisor during high-risk customer incidents
Deliver executive-ready RCAs with clarity and confidence
Drive trust through transparency and technical depth

Наши требования

8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles
Advanced Linux systems expertise
Deep Kubernetes operational experience (CKA-level or higher)
Strong networking knowledge: Infiniband, RDMA, RoCE, SDN
Experience supporting AI/ML workloads at scale (GPU clusters)
Proven track record of resolving multi-layer, distributed system failures
Strong customer communication and executive-facing presence

Мы предлагаем

Competitive compensation
Restricted Stock Units
Paid time off & paid holidays
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Compensation will be paid in the range of up to $156,000 - $190,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data

Дополнительно

Serve as highest-level escalation point for complex P1/P0 incidents
Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers
Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds
Design and improve node validation, burn-in processes, performance baselining, and release readiness
Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability
Reduce MTTR and incident recurrence through structural improvements
Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures
Support complex AI workloads (training + inference) with performance tuning and observability improvements
Mentor P3/P4 engineers
Define SOPs and technical standards for support excellence
Partner with Enablement to raise the technical bar across the organization
C
Crusoe Energy
San Francisco, CA - US

ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматОфис
ИсточникСкрыто
Опубликовано16 февр.
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