Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
Version Control: Proficiency with Git for code management and collaboration
Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator
Cloud Expertise: Deep understanding of specific cloud platforms and services
Automation Skills: Experience with automation tools and scripting languages
Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues
Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology