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Are fluent in English and have excellent written and verbal communication skills (at least a C1 level is required)
Enjoy working with clients and providing top-level support
Have 3+ years of experience supporting SaaS or complex enterprise applications for external users
Have strong communication and troubleshooting skills
Enjoy digging into application logic and logs to understand the “why” behind an issue
Have a passion for learning new technologies and products quickly, adapting to a fast-paced and evolving technical environment
Are willing and able to work with overlap to EMEA/APAC business hours, with shifts typically starting around 6am IST