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PolicyMe·Canada·17 авг.
Principal Product Manager, Accounts & Automation
🌍 УдалённоLeadПолная занятость🌐 Глобал
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Наша компания
At PolicyMe, we are Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. Our product suite includes Life Insurance, Critical Illness Insurance, and Health & Dental Insurance, all tailored to Canadians' evolving needs. We also offer B2B2C solutions, partnering with organizations to provide seamless digital insurance options. Founded by a team of insurance experts and technology entrepreneurs, PolicyMe is committed to making insurance simpler and more accessible. Since our launch in 2018, we have grown exponentially, selling over $10 billion in insurance coverage to Canadians. We are proud of the team we’ve built and are excited for those that are yet to join us. We operate with a remote-first culture, attracting top talent from across Canada. If you’re looking for a fast-paced, collaborative environment, working alongside incredibly ambitious yet humble humans, we may be the right place for you!
Чем предстоит заниматься
Evolve our product strategy to improve customer delight, retention, referral growth, operational efficiency, and cross-product adoption
Develop a compelling long-term vision for how to make insurance simple for Canadians, from how customers discover new products of ours to how they manage it post-sale
Build and champion a roadmap that balances innovation, operational excellence, and long-term scalability
Develop a deep understanding of customer and operational pain points, using those insights to shape strategy and prioritization
Establish clear OKRs and success metrics that align teams around measurable business and customer outcomes
Take open-ended, unstructured problems and break them down into clear opportunities, strategic priorities, and executable plans
Bring creative, first-principles thinking to solve complex challenges that have not been solved before in the Canadian insurance market
Balance customer needs, technical constraints, operational realities, and business priorities when making product decisions
Lead through ambiguity and create clarity for teams and stakeholders across the organization
Lead the product team through the full product lifecycle: problem definition, discovery, solution design, scoping, execution, launch, and iteration
While you’ll shape the strategic direction, you’re also highly execution-oriented and willing to dive into the details when needed
Ensure we build the right things, the right way, at the right time by balancing short-term wins with long-term platform investments
Collaborate closely with Product Design and Engineering to build best-in-class customer and internal product experiences
Write clear, actionable product specifications that connect business goals, customer needs, operational requirements, and technical constraints
Coordinate closely with Growth, Customer Success, Operations, and other stakeholders to ensure launches are operationally ready and well-supported
Drive alignment across teams and act as the connective tissue between stakeholders with competing priorities
Define success metrics and measurement frameworks for all major initiatives, including customer engagement, funnel conversion, retention, operational efficiency, and long-term customer value
Design and run experiments to validate hypotheses, de-risk larger investments, and accelerate learning
Partner closely with Data to build dashboards, analyze product performance, and translate insights into actionable next steps - including when to pivot, double down, or sunset initiatives
Use data, customer insights, and business context to continuously refine strategy and prioritization
Наши требования
8+ years of product management experience, including experience owning and scaling customer-facing digital products in high-growth environments
Strong track record of leading complex cross-functional initiatives and delivering measurable business and customer outcomes
Experience building both customer-facing D2C products and operational/internal tooling products
Experience building prototypes with AI
Experience scaling products and product practices within high-growth startups or fast-moving technology organizations
Proven ability to define and communicate a compelling product vision that aligns teams and stakeholders around long-term outcomes
Strong business acumen with a deep understanding of how product decisions impact revenue, operations, customer success, retention, and compliance
Exceptional ability to structure ambiguous problems and turn them into clear, actionable plans
Strong operational discipline with the ability to manage competing priorities, maintain momentum, and consistently close loops with stakeholders
Excellent collaboration and stakeholder management skills with high emotional intelligence and a transparent leadership style
Strong documentation and communication skills - able to tailor messaging effectively across executives, engineers, designers, marketers, and operational stakeholders
Comfortable leading initiatives with many moving parts and driving alignment across multiple teams
Strong sense of prioritization and ability to define MVP scope while balancing speed, quality, and long-term scalability
Highly analytical and data-driven, with comfort working with product data, defining metrics, building measurement frameworks, and conducting analyses to inform decisions
Job Vacancy: This role reflects growth in our team and expanded operational scope. We’re hiring to support increasing demand and continue delivering an exceptional customer experience
We thank all applicants for their interest, however, only those selected for an interview will be contacted
Мы предлагаем
Generous PTO - 20 vacation days
A comprehensive benefits plan with premiums paid in full by PolicyMe
Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
An extremely high performing, low-ego, remote-first team that is truly disrupting an old industry
Option to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)
Access to stock options based on performance
Additional Information
Технологии и навыки
PolicyMe
Canada
ГрейдLead
ЗанятостьПолная занятость
РегионКанада
ФорматУдалённо
ИсточникСкрыто
Опубликовано17 авг.
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