You spot things before anyone asks you to. If a rep's about to hit the same wall for the third time this week, you've usually already fixed it
You're a builder at heart - you've written code and built real systems people rely on, and you've got a portfolio of things people actually use every day, not just demoed once
You've seen go-to-market from the inside. You're fluent in outbound, sales, and success tooling, and you know where this stuff is headed, not just where it's been
You use AI heavily in your own work and have strong, tested opinions on where it genuinely helps and where it's just noise
You're product minded, not just technically minded - you get to the real user problem and create clarity for others on the solution
You ask why a tool exists before you ask how to configure it. You think in patterns and clean architecture, not one-off fixes
You root-cause rather than patch, and you're not afraid to take a stance on the fix, even if it's the harder one
Startup life suits you. There's no playbook here - you ship, you learn, you iterate, and a CS lead telling you the tool's not quite right changes your plan, not your mood
SUPPORTING YOU
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after
Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that
First Friday of every month off. Yes, seriously
Enhanced pension. We put real money in, because future-you deserves better than an afterthought
Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too
Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them
Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself