3+ years of experience administering Atlassian Cloud environments in enterprise settings
Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for advanced reporting
Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
Solid understanding of RBAC, change control, release management, and system administration best practices
Experience configuring authentication and authorization with Okta or similar IAM providers
Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML)
Atlassian Cloud Professional certifications (ACP), with 2+ preferred
Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
Background managing large-scale Atlassian implementations or migrations
Experience supporting external user access and complex security models
Prior work in fast-growing or highly cross-functional organizations