Decagon is seeking a Director of Solutions Engineering to build and lead our growing pre-sales solutions engineering function. This role combines technical depth, enterprise consultative engagement, and team leadership, enabling Decagon to drive adoption of our AI-native platform across some of the world’s most complex enterprises
As the manager of the Solutions Engineering team, you will be responsible for hiring, mentoring, and developing a high-performing team of Solutions Engineers. You’ll establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer conversations, and represent Decagon as a senior technical leader on key opportunities
This role is highly cross-functional: you will partner closely with Sales, Product, and Engineering to design strategies that align technical capabilities with customer outcomes. You will also bring strong executive presence to customer engagements, guiding both technical and business stakeholders through how Decagon integrates into their technology environments and drives measurable business value
Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development
Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation
Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals
Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation
Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs
Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities
Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events
Define scalable processes and assets to support team efficiency, repeatability, and long-term growth
Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape